AX-12 · Extend
Support, hosting, and care
A production site with backups, a place to send issues, and a monthly look at what the system is drifting toward.
Typical length: Monthly, after go-live
Outcome
Issues have a queue, upgrades are rehearsed, and backups are something we have restored — not only scheduled.
Who it is for
- Companies that have gone live and need a named team
- Sites hosted without a restore test
- Teams planning an ERPNext version upgrade
What is included
- Care queue
- How to raise an issue, what counts as urgent, and the response window we agree in the care note.
- Hosting
- Frappe-compatible hosting, environment separation for staging and production, and access limited to the people who administer the site.
- Backups
- Scheduled backups and a restore onto staging at an agreed interval, so the backup is known to open.
- Upgrades
- Version moves tested on staging against your customizations before production is touched.
How the work runs
- 01Baseline the siteVersion, apps, users, backup location, and known customizations.
- 02Agree severityWhat stops invoicing is not the same as a print-format tweak.
- 03Run the first restore testThen put the date of the next one on the calendar.
Deliverables
- Care note with response windows
- Backup and restore record
- Staging and production access list
- Upgrade rehearsal when a version move is due